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Upcoming Virtual Live Workshops and Webinars

Workshop: Confident Communicator ToolkitTM   – Conflict Resolution  and Management Workshop  

Date: Choose a session that works for you:

  • Session 1 – Wednesday February 18, 2026
  • Session 2 – Wednesday February 25, 2026

 

Time: 8:30am – 12:30pm EST

Cost: $349.99 CAD + tax/person

Early Registration Pricing: Register by January 31, 2026 to receive early registration pricing of $299 CAD + tax/person.

After January 31, regular pricing of $349.99 + tax/person applies.

Location: Virtual. Link to join the virtual session will be provided following approved registration.

Goal of the workshop: Whenever people work together, differences and conflict can arise. This course is designed for managers, supervisors, HR managers and professionals, and anyone who works closely with others, providing a practical six-step framework for resolving conflict of any size or complexity. Participants will gain essential skills to manage differences constructively, handle anger and stress effectively, and use proven communication techniques—such as the Agreement Frame—to resolve disputes and strengthen working relationships.

At the end of this workshop, participants should be able to:

  • Define conflict and explain the concept of conflict resolution.
  • Describe and apply all six phases of the conflict resolution process.
  • Identify and compare the five primary styles of conflict resolution.
  • Adapt the conflict resolution process to suit different types of conflicts.
  • Pull out specific parts of the process and apply specific steps of the process as proactive tools to prevent conflict.
  • Use foundational communication techniques, including the agreement frame and open-ended questioning.
  • Apply basic strategies for managing anger and reducing stress in conflict situations.

 

The Confident Communicator ToolkitTM includes the following:

  1. Live Virtual Workshop on Conflict Resolution       

                       And

One year’s access to two (2) carefully curated self-paced online courses from our expansive catalogue of online courses:

  1. Interpersonal Skills
  2. Building Confidence and Assertiveness
Register for The February 18, 2026 Virtual Live Workshop
Register for The February 25, 2026 Virtual Live Workshop

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