About MCO Consultants
Our Vision
To be the client-centric partner of choice for bias-free, innovative, and impactful human resource consulting and recruiting solutions and to be renowned for cultural intelligence and unconscious bias coaching and training.
Our Mission
To provide expert professional services enabling our clients to attract, develop, manage, and retain their human resources.
We partner with our clients through coaching, training, and other supportive services to design, develop, and implement inclusive HR programs, practices, policies, and procedures that are bias-free and grounded in cultural intelligence.
Our Values
Inclusion
Every individual matters. All engagements with us will reflect the belief that everyone is valued and promote a culture of respect. We aim to create an experience where everyone feels embraced, respected, heard, and authentic.
Client-Centric Partnerships
We strive for our clients to feel listened to and acknowledged. We want them to understand that everything we do is to serve their needs (while ensuring compliance with relevant legal requirements).
Excellence
We understand and anticipate our client and other stakeholder needs. Our focus is not only on meeting but also surpassing service standards to maximize value.
Integrity and Accountability
Our commitment to honesty and ethical practices guides all our interactions with clients and stakeholders. We also take ownership of all our choices, actions, and associated outcomes.
Innovation and Creative Problem-Solving
We welcome new ethically and legally grounded ideas, methods, and processes of delivering excellent human resources services that create impact. We enthusiastically embrace and leverage technological advancements to provide value to our clients and stakeholders.
Professionalism
We bring our best skills, qualifications, and dedication to our work, delivering exceptional service to clients and stakeholders.
About Cultural Intelligence and Unconscious Bias
Canadian workplaces are becoming more diverse. Effectively managed, a diverse workforce offers organizations a competitive edge through innovative and creative thinking, enhanced decision-making, and improved employee engagement, productivity, and profitability. However, when not managed well, diversity can present serious implications for organizations, such as cultural clashes, communication challenges, biased decision-making, and employee mistrust.
At MCO Consultants, we firmly believe in mitigating unconscious bias in human resources management programs, practices, policies, and procedures. As such, we prioritize cultural intelligence (CQ), promoting its benefits and integrating it throughout our HR consulting, recruiting processes, and solutions.
Cultural intelligence, which involves effectively collaborating with individuals from diverse cultural backgrounds (such as work unit, gender, age, and race), is vital in disrupting unconscious bias.
MCO Consultants’ principal consultant, Mercy Oyet, is a certified CQ® facilitator, a certified CQ® Your Bias facilitator, and a subject matter expert on cultural intelligence. She helps organizations recognize and disrupt unconscious bias across organizational HR functional areas through individual coaching and team workshops on CQ development.
Our Human Resources Services
Meet the Team
With a professional background as an HR practitioner, researcher, and academic, Mercy brings a unique perspective to the HR field.
Throughout her almost twenty years of experience, she has noticed the absence of an intentional application of cultural intelligence, which creates biased outcomes. She embarked on a journey to redefine HR, aiming to provide people management solutions that integrate cultural intelligence and address unconscious bias. As a result, she established MCO Consultants Inc.
Mercy has a PhD in Management and a Master of Business Administration (MBA) from Memorial University of Newfoundland, as well as a Bachelor of Science (BSc.) in Accountancy from Imo State University in Nigeria. In addition to her credentials as a certified CQ® facilitator and a certified CQ® Your Bias facilitator, Mercy has earned several designations, including the Chartered Professional in Human Resources (CPHR) and the Society for Human Resource Management-Senior Certified Professional (SHRM-SCP).