Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on building a clear understanding of accountability and personal accountability in the workplace. Participants learn to define accountability, distinguish it from ownership, and recognize the role accountability plays in effective leadership and performance. The course explores common barriers to workplace accountability and emphasizes the use of feedback as a tool to support improvement and results. Learners develop skills in setting SMART goals, understanding the cycle of accountability, and applying accountability-based leadership practices to achieve positive individual and organizational outcomes.

Who Should Take This Course:
Ideal for business owners, leaders, managers, supervisors, and employees seeking to strengthen accountability, improve performance, and support goal achievement in the workplace.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on building practical skills for organizing and maintaining effective administrative procedures. Participants learn how to organize binders, develop clear procedures, and prepare useful checklists that support consistency and efficiency. The course also introduces succession planning considerations and emphasizes the importance of collecting and using the correct tools to support administrative work. Through a structured approach, learners strengthen their ability to create and maintain organized, reliable administrative systems.

Who Should Take This Course:
Ideal for administrative professionals, office staff, supervisors, and individuals responsible for maintaining procedures and organizational systems.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on strengthening the core skills required to provide effective administrative support. Participants learn how to improve organization, manage and prioritize time, and complete both routine and special tasks efficiently. The course emphasizes strengthening verbal and non-verbal communication skills, building self-empowerment, and developing effective working relationships with managers. Participants also explore the importance of self-care as a foundation for sustained performance and professional effectiveness.

Who Should Take This Course:
Ideal for administrative professionals, office staff, and individuals seeking to enhance their organizational, communication, and self-management skills in a support role.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on understanding the mental skills involved in adult learning. Participants learn to explain Bloom’s Taxonomy, explore the cognitive domain, and examine the two cognitive domains as they relate to learning and training. The course also covers different types of knowledge and how training can be identified and applied within the cognitive domain. Through this exploration, learners strengthen their understanding of how mental processes support effective learning design and delivery.

Who Should Take This Course:
Ideal for trainers, facilitators, educators, and individuals involved in designing or delivering workplace learning.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on understanding how physical skills are developed and applied in adult learning. Participants learn to explain Bloom’s Taxonomy as it relates to the psychomotor domain and explore the different psychomotor taxonomies used to classify physical skill development. The course examines practical ways to implement training within the psychomotor domain and helps learners identify activities that support physical skill acquisition. Through this focus, participants gain a clearer understanding of how hands-on learning supports effective training outcomes.

Who Should Take This Course:
Ideal for trainers, facilitators, educators, and individuals involved in designing or delivering skills-based or hands-on training.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing a clear and practical understanding of anger and how it affects behaviour and interactions. Participants learn to explain anger dynamics, including the anger cycle and fight-or-flight response, and examine common myths about anger. The course explores helpful and unhelpful responses to anger, techniques for recognizing warning signs, and strategies for managing emotional responses using coping thoughts and relaxation methods. Learners build skills in identifying problems, using objective language, expressing feelings through I-messages, and making disagreements constructive through negotiation and solution-building. The program also addresses personal anger triggers, response strategies, de-escalation techniques, and methods for responding effectively to others’ anger, providing an integrated approach to anger management.

Who Should Take This Course:
Ideal for individuals, employees, business owners, and leaders seeking to better understand anger, improve emotional regulation, and manage difficult interactions more effectively.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on understanding and applying appreciative inquiry as a positive approach to working with individuals and teams. Participants learn the meaning of appreciative inquiry and develop the ability to think in positive terms while avoiding negative thinking patterns. The course emphasizes recognizing strengths and positive attributes in others, creating positive imagery, and encouraging a constructive mindset. Learners also build skills to manage and guide employees in ways that foster a positive and supportive work environment.

Who Should Take This Course:
Ideal for business owners, leaders, managers, supervisors, and individuals seeking to promote positive thinking and create supportive, strengths-based workplace environments.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on building a foundational understanding of records and archives within an organizational context. Participants learn to define records and archives, analyze records based on their purpose and use, and classify records effectively. The course explores different record-keeping systems and examines methods for maintaining and converting records as needed. Through this structured approach, learners strengthen their ability to manage records accurately and consistently.

Who Should Take This Course:
Ideal for administrative professionals, records managers, and individuals responsible for managing organizational records and information.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to manage attention effectively in the workplace. Participants learn to define attention management, identify different types of attention, and understand how attention influences focus and productivity. The course explores strategies for setting goals, including SMART goals, and introduces methods for maintaining focus and reducing distractions. Learners also develop practical approaches to ending procrastination and prioritizing time to support effective task completion.

Who Should Take This Course:
Ideal for individuals, employees, business owners, and leaders seeking to improve focus, manage distractions, and enhance personal productivity.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing a foundational understanding of bookkeeping and basic accounting practices. Participants learn common accounting terminology and examine the differences between cash and accrual accounting methods. The course covers tracking business activity through accounts payable and accounts receivable, using journals and general ledgers to document financial information, and understanding the purpose of a balance sheet. Learners also explore different types of financial statements, the reasons for creating budgets, and the role of internal and external auditing in supporting financial accuracy and accountability.

Who Should Take This Course:
Ideal for small business owners, administrative professionals, and individuals seeking to understand and manage basic financial records.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
Being a likeable boss helps participants strengthen their ability to lead with purpose, clarity, and authenticity. The course explores key qualities of effective leadership, emphasizing trust, delegation, and inspiration as cornerstones of team success. Learners discover how to engage and motivate others through meaningful work, build credibility, and foster mutual respect. The program highlights the importance of wisdom, understanding, and self-awareness in leadership practice, while providing practical tools to identify team roles and align them with organizational goals. By developing both influence and integrity, participants learn to lead in ways that inspire performance and lasting commitment.

Who Should Take This Course:
Ideal for new and experienced leaders, managers, and HR professionals seeking to enhance their leadership presence and strengthen relationships within their teams.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing an understanding of body language and its role in communication. Participants learn to define body language, understand the benefits and purpose of interpreting non-verbal cues, and interpret basic forms of body language. The course highlights common mistakes made when interpreting body language and encourages awareness of one’s own non-verbal signals and what they communicate to others. Through practice and reflection, learners strengthen their ability to use and interpret body language more effectively.

Who Should Take This Course:
Ideal for professionals, team members, business owners, and leaders seeking to improve communication through greater awareness of non-verbal behaviour.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing an understanding of budgets and financial reports within an organizational context. Participants learn to identify common financial terminology and understand the purpose and structure of financial statements. The course explores how to analyze financial statements, understand budgets, and apply practical approaches to make budgeting more manageable. Learners also examine advanced forecasting techniques, methods for managing budgets effectively, smart purchasing decisions, and the legal aspects related to financial management.

Who Should Take This Course:
Ideal for managers, supervisors, business owners, and individuals responsible for budgeting, financial oversight, or decision-making.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing confidence and assertiveness in professional and personal interactions. Participants learn to define confidence and assertiveness, identify the characteristics of confident individuals, and recognize common barriers to success. The course explores practical tools for building confidence, communicating confidence effectively, and developing personal empowerment. Learners also examine techniques for remaining confident and assertive in difficult situations and strategies for supporting confidence development in others.

Who Should Take This Course:
Ideal for individuals, employees, business owners, and leaders seeking to strengthen confidence, assertiveness, and professional presence.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing business acumen and an understanding of how organizations operate. Participants learn to view the big picture, practice financial literacy, and identify key financial levers that influence organizational performance. The course emphasizes developing critical thinking skills, applying management acumen, and creating effective risk management strategies. Through this approach, learners strengthen their ability to make informed decisions within a business context.

Who Should Take This Course:
Ideal for managers, supervisors, emerging leaders, and professionals seeking to strengthen their understanding of business operations and decision-making.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on understanding ethics and ethical decision-making in the workplace. Participants learn to define ethics, understand the benefits of ethical behaviour, and recognize ethical and unethical actions. The course explores social and business responsibility and examines strategies for implementing ethical practices at work. Learners also develop skills to make ethical decisions and lead with integrity in organizational settings.

Who Should Take This Course:
Ideal for employees, business owners, leaders, managers, and professionals seeking to strengthen ethical awareness and promote integrity in the workplace.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing professional etiquette skills that support positive impressions and effective interactions in business settings. Participants learn to define etiquette and understand its value to organizations, make effective introductions, and apply the principles of creating strong first impressions. The course covers professional communication practices, including the use of business cards, remembering names, handshaking, and appropriate conversation. Learners also explore dining etiquette, dress codes, written and verbal communication standards, and basic international etiquette. Through this comprehensive approach, participants strengthen their ability to navigate social and professional situations with confidence and professionalism.

Who Should Take This Course:
Ideal for employees, professionals, business owners, and leaders seeking to enhance professionalism, communication, and conduct in business and social settings.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
Business Succession Planning equips organizations and leaders with the knowledge and tools needed to ensure long-term stability and leadership continuity. The course defines the purpose and process of succession planning, emphasizing its critical role in sustaining organizational success. Participants learn to conduct SWOT analyses, set strategic goals, and create actionable succession plans that include role assignment, mentorship, and performance development. The program also explores effective communication strategies for building support, managing change, and anticipating obstacles. By the end of the course, learners will understand how to evaluate progress, adapt plans, and define success through measurable, forward-focused outcomes.

Who Should Take This Course:
Designed for executives, HR professionals, and managers responsible for workforce planning, leadership development, or organizational continuity initiatives.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing practical business writing skills for professional communication. Participants gain awareness of common spelling and grammar issues and review sentence and paragraph construction. The course covers the structure and appropriate use of agendas, email messages, business letters, proposals, and reports, including tips and techniques for writing effectively in each format. Learners also explore Request for Proposals, projections, executive summaries, and business cases, while developing skills in proofreading, peer review, and printing and publishing guidelines. Through this approach, participants strengthen their ability to produce clear, professional, and effective written communications.

Who Should Take This Course:
Ideal for employees, administrative professionals, managers, business owners, and leaders seeking to improve business writing and professional communication skills.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to work effectively in a call center environment. Participants learn to define and understand call center strategies, identify different types of buying motivations, and set SMART goals to improve performance. The course explores strategies to enhance communication, emphasizes proper phone etiquette, and introduces methods for establishing performance benchmarks. Through this approach, learners strengthen their ability to deliver professional, efficient, and customer-focused service.

Who Should Take This Course:
Ideal for call center agents, customer service representatives, and supervisors seeking to improve communication, customer engagement, and performance outcomes.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
Change Management provides participants with the tools and frameworks needed to lead and sustain organizational change effectively. The course guides learners through the process of preparing a change strategy, building support, and addressing the human side of transition through the “What’s In It For Me” (WIFM) model. Participants learn to create actionable change and communication plans, implement data-driven strategies, and facilitate engagement across all levels of an organization. The program also explores Appreciative Inquiry, resiliency, and flexibility as essential components of successful change leadership. By applying these principles, learners develop the confidence to align people, purpose, and process to achieve lasting transformation.

Who Should Take This Course:
Ideal for managers, HR professionals, and organizational leaders responsible for driving or supporting change initiatives within their workplace.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on promoting civility and respectful behaviour within the workplace. Participants learn to define civility, understand its causes, and recognize key behavioural indicators. The course explores the costs of incivility and the benefits of practicing civility, including practical etiquette skills such as greetings, respect, involvement, and political correctness. Learners examine conflict resolution styles, diagnose the causes of uncivil behaviour, and understand the role of forgiveness and communication in fostering a civil work environment. The course also covers para-verbal and non-verbal communication, facilitative communication skills like listening and appreciative inquiry, interventions for workplace conflict, and procedures for systematizing civil behaviour within organizations.

Who Should Take This Course:
Ideal for employees, managers, business owners, and leaders seeking to promote respect, professionalism, and positive workplace culture.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing effective coaching and mentoring skills to support employee growth and development. Participants learn to define coaching, mentoring, and the GROW model, and apply the SMART goal-setting technique to establish clear objectives. The course covers identifying the current state of an employee’s situation, exploring options, creating preliminary and finalized plans, and motivating employees to achieve their goals. Learners also examine the benefits of building trust, providing effective feedback, overcoming common obstacles, and recognizing when coaching is complete. The course emphasizes the use of both coaching and mentoring to foster long-term development through positive relationships.

Who Should Take This Course:
Ideal for business owners, leaders, managers, supervisors, and HR professionals seeking to strengthen their ability to develop employees through coaching and mentoring.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to coach sales teams effectively. Participants learn to define coaching and understand its application in sales contexts. The course covers identifying and monitoring key performance information, communicating effectively, and applying practical coaching techniques. Learners also explore common coaching mistakes and strategies to avoid them, enhancing their ability to support sales performance and team development.

Who Should Take This Course:
Ideal for sales managers, team leaders, and professionals responsible for developing and supporting sales staff.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing skills for effective collaborative writing in professional settings. Participants learn to define collaborative business writing and understand the different types of collaborative writing. The course covers methods for collaborating effectively with team members, handling conflicts that may arise during the writing process, and building productive collaborative writing teams. Through this approach, learners strengthen their ability to produce clear, coordinated, and professional written work as part of a team.

Who Should Take This Course:
Ideal for employees, team members, managers, and professionals who work on shared documents or need to develop collaborative writing skills.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing effective communication skills for professional settings. Participants learn to define communication, identify various methods, and recognize barriers along with strategies to overcome them. The course emphasizes developing non-verbal and para-verbal communication skills, applying the STAR method, listening actively, asking effective questions, and using appreciative inquiry. Learners also build skills in networking, establishing common ground, using “I” messages, and mitigating precipitating factors to enhance workplace interactions.

Who Should Take This Course:
Ideal for employees, managers, business owners, leaders, and professionals seeking to strengthen communication, collaboration, and interpersonal effectiveness.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to conduct effective annual employee performance reviews. Participants learn the process of conducting reviews, identify appropriate review categories, and recognize common mistakes managers make. The course covers the concept of pay for performance, linking employee compensation to organizational results, and emphasizes the importance of clear communication with employees. Learners also explore methods for gauging employee satisfaction and engagement to support meaningful performance discussions.

Who Should Take This Course:
Ideal for managers, supervisors, HR professionals, business owners, and leaders responsible for evaluating employee performance and fostering engagement.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to manage and resolve workplace conflicts effectively. Participants learn the meaning of conflict and conflict resolution, explore all six phases of the conflict resolution process, and understand the five main styles of resolving conflicts. The course emphasizes adapting the process to different types of conflicts, using parts of the process proactively to prevent disputes, and applying basic communication tools such as the agreement frame and open questions. Learners also develop skills in anger and stress management to support constructive conflict resolution.

Who Should Take This Course:
Ideal for employees, managers, business owners, leaders, and HR professionals seeking to improve conflict management and maintain a positive workplace environment.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to provide effective service in a contact center environment. Participants learn how to involve management in training, understand the benefits of peer training, and recognize the importance of maintaining proper manners. The course also covers building rapport with callers and strategies for managing difficult customer interactions. Through this approach, learners strengthen their ability to deliver professional, courteous, and effective customer service.

Who Should Take This Course:
Ideal for contact center agents, customer service representatives, and supervisors seeking to improve service quality and customer interactions.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to manage contracts effectively and ethically. Participants learn to identify key contract elements, understand principles of ethical contract management, and calculate contract value. The course also covers negotiation strategies and the creation of basic contract amendments. Through this approach, learners strengthen their ability to manage contracts accurately, fairly, and efficiently.

Who Should Take This Course:
Ideal for managers, supervisors, administrative professionals, and employees responsible for contracts or vendor relationships.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to design and deliver effective webinars. Participants learn to define webinars and understand their purpose, select the most appropriate formats, and prepare thoroughly for delivery. The course covers common mistakes to avoid, strategies for engaging and interacting with the target audience, and techniques for successful follow-up. Through this approach, learners strengthen their ability to create professional and impactful webinar experiences.

Who Should Take This Course:
Ideal for trainers, facilitators, marketers, and professionals seeking to deliver engaging and effective webinars.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing skills for identifying, analyzing, and solving problems creatively in the workplace. Participants learn to understand problems and the creative problem-solving process, gather relevant information, and ask key questions. The course emphasizes defining problems accurately, using problem definition tools, and writing concrete problem statements. Learners explore brainstorming and idea-generating techniques such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method. The course also covers evaluating potential solutions, considering both fact and intuition, refining solution options, identifying necessary tasks and resources, implementing solutions, and following up to celebrate successes and identify improvements.

Who Should Take This Course:
Ideal for employees, managers, business owners, leaders, and professionals seeking to enhance problem-solving and innovation skills in the workplace.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing creativity skills to enhance innovation and business success. Participants learn to define creativity, differentiate it from innovation, and understand its benefits in the workplace. The course emphasizes building creative teams and fostering a creative work culture, applying effective brainstorming techniques, and understanding the stages of the creative process. Learners also explore common barriers to creativity and use practical tools to access and strengthen their creative thinking.

Who Should Take This Course:
Ideal for employees, managers, business owners, leaders, and professionals seeking to enhance creativity, innovation, and problem-solving in the workplace.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to manage workplace crises effectively. Participants learn to identify potential risks, understand common myths about workplace violence, and define escalation with relevant examples. The course covers recognizing concerning behaviours, understanding triggers that can escalate situations, and applying appropriate responses to events. Through this approach, learners strengthen their ability to respond calmly and effectively during workplace crises.

Who Should Take This Course:
Ideal for employees, managers, business owners, leaders, and safety professionals responsible for maintaining a safe and prepared work environment.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing critical thinking skills to enhance decision-making and problem-solving. Participants learn to define critical thinking, understand its process, and recognize the role of logic and reasoning. The course covers benefits and barriers to critical thinking, characteristics of critical thinkers, and techniques for evaluating information effectively. Learners also explore ways to improve their skills, revise perspectives when necessary, and strengthen problem-solving abilities.

Who Should Take This Course:
Ideal for employees, managers, business owners, leaders, and professionals seeking to enhance analytical thinking, decision-making, and problem-solving skills.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to deliver exceptional customer service across multiple channels. Participants learn to define customer service and understand its importance for both internal and external customers. The course emphasizes how attitude impacts service, identifying customer needs, and using outstanding service to encourage return business. Learners also explore techniques for building goodwill in-person, providing excellent phone service, connecting with customers online, and handling difficult customer interactions effectively.

Who Should Take This Course:
Ideal for employees, customer service representatives, managers, and professionals seeking to enhance customer satisfaction and loyalty.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the skills needed to provide effective customer support across various channels. Participants learn to define customer support, understand the different venues for delivering support, and recognize common challenges. The course covers the use of different applications, proper documentation practices, and proactive approaches to supporting customers. Through this approach, learners strengthen their ability to deliver consistent, efficient, and customer-focused support.

Who Should Take This Course:
Ideal for customer service representatives, support staff, and professionals seeking to enhance their customer support skills and effectiveness.

Format:
Self-paced online course

Number of Modules:
Ten (10)

Price: $99.99 CAD + applicable taxes

Overview:
This course focuses on developing the knowledge and skills needed to protect digital systems and information. Participants learn to understand different types of malware and security breaches, recognize various cyber-attacks, and implement effective prevention methods. Through this approach, learners strengthen their ability to safeguard data, minimize risks, and maintain cybersecurity awareness in the workplace.

Who Should Take This Course:
Ideal for employees, IT staff, managers, business owners, and professionals seeking to enhance their understanding of cybersecurity and protect organizational information.

Format:
Self-paced online course

Number of Modules:
Ten (10)